.jpg){kind=logo}
Why are some entrants not being registered by KingSumo?
An entry can be refused before it's recorded, by reCAPTCHA, a network limit or a blocked email domain. Search Dashboard → Contestants to check who got in.
Why wasn't an entry recorded?
| Cause | What the entrant sees |
|---|---|
| reCAPTCHA rated the entry as automated | An error with code GE-3 |
| Their browser blocked Google's reCAPTCHA (ad blocker, privacy extension) | An error with code GE-1 or GE-2 |
| Too many entries from the same network, or a blocked email domain | An error with code GE-4 |
| They used the referral link of an entrant you removed | The page reloads without an error |
| They already entered with that email | They're recognized as the same entrant; no second entry is created |
| Your email address isn't verified | The giveaway page isn't available to them at all |
These checks work the same way on every plan. For what each error code means and how entrants can fix it, see Why am I having issues entering KingSumo Giveaways?
Entries after the giveaway ends
People who leave their email after the end date are recorded as late entrants. They get no entries and can't win.
Troubleshooting
Many real entrants report errors
If most reports mention GE-3, you can turn off reCAPTCHA for that giveaway. See How do I block spam entries with invisible reCAPTCHA?
I want to check whether someone entered
Search for their email on the giveaway's contestants page.
Frequently Asked Questions
Does KingSumo remove my entrants?
Blocked entries are refused before they're recorded. To remove entrants yourself, see How can I stop spammers from entering my giveaways?
Do unconfirmed entrants count?
Yes, they're recorded. Confirmed entrants are drawn first when you pick winners.