Why can't I log into my KingSumo account?

Q: Can I turn off the verification code?

Yes, under Account → Security → Device Verification. Keeping it on is safer.

Note: The KingSumo WordPress plugin has been retired and no longer receives updates. It keeps working, and you can still download the last version (1.8.10) at kingsumo.com/latest. For new giveaways, we recommend the KingSumo web app.

When you log in from a new device, KingSumo emails you a 6-digit code to confirm it's you. Most login problems are an expired code, a wrong password, or a WordPress plugin account.

How do I log in from a new device?

Log in with your email and password.
On Verify Your Device, enter the 6-digit code from the email "Verify your device on KingSumo".
Click Verify. KingSumo remembers the device, so you won't need a code there next time.

The code is valid for 15 minutes. Click Resend code for a new one. Login with Google doesn't ask for a code.

How do I manage device verification?

Go to Account → Security. Under Device Verification you can turn the code check on or off, and under Trusted Devices you can remove devices you no longer use.

Troubleshooting

"Verification code has expired. Please request a new code."

Click Resend code and use the newest code within 15 minutes.

"Too many attempts for this device"

Wait the number of minutes shown, then try again with the latest code.

The code email doesn't arrive

Check your spam folder, then click Resend code. Or log in with Login with Google if your account uses a Google address.

I can't enter a giveaway

Entering doesn't need an account. See Why am I having issues entering KingSumo Giveaways?

I forgot my password

Click Forgot your password? on the login page.

If you purchased the WordPress plugin, you do not have a login for the web app. They're different products, so for security, privacy, and other reasons, we do not share logins. You can keep using the WordPress plugin, use the web app on the Free plan, or buy the Lifetime Plan for the web app.

Frequently Asked Questions

Why does KingSumo ask for a code?

To stop someone else from logging in to your account from a device you haven't used before.

Can I turn off the verification code?

Yes, under Account → Security → Device Verification. Keeping it on is safer.